Customer Admin

3 months ago

England / West Midlands / Birmingham

Easily apply
Part-time job
Competitive salary

Your Role 

You will demonstrate your ability to use computer systems efficiently to make customer account changes while communicating effectively throughout our branches and internal departments. You will show your determination in problem solving and present a systematic view to daily tasks. You will take a pro-active approach to your role and be the main go-to person for account enquiries and changes.

 

We are offering a competitive salary and hybrid working (3 days in the office / 1 day working from home) This is a part time position - 25 hours per week

 

Key responsibilities and duties

 

  • Being responsible for all changes to customer accounts and pricing, handling, and managing all enquiries into a central inbox
  • Create new accounts, assign account numbers, and manage set ups through various buying groups
  • Updating and maintaining system changes to accounts. I.e. address, email, telephone, mailing list and invoicing method
  • Updating customer special pricing through discount terms and contracts on requests
  • Working with large data sets, ensuring accuracy and high attention to detail
  • Assist in projects designed to make processes more efficient
  • Report impact on customer price changes internally, collate and gather information for loading
  • Product administration team cover where needed – status changes, descriptions and loading new to ranges

We are looking for someone who is has an eye for detail and is enthusiastic in their role. We will provide training to help you maintain our systems accurately and support you in learning new skills to carry out your work efficiently.